Business Etiquette
This Business Etiquette training has been developed to help ensure people in your organization are aware of the importance of meeting common workplace standards. Whether it is in person or over email and telephone, it is worth thinking about our social impact and behaviors on others to ensure we work collaboratively and effectively. This training will help you to think about how you can successfully build professional relationships in whatever environment you work in.
Oct-30, 2026
09:00 am to 05:00 pm EST (USA)
Virtual
1 Day
About this course
This Business Etiquette training has been developed to help ensure people in your organization are aware of the importance of meeting common workplace standards. Whether it is in person or over email and telephone, it is worth thinking about our social impact and behaviors on others to ensure we work collaboratively and effectively. This training will help you to think about how you can successfully build professional relationships in whatever environment you work in.
What you'll learn
- Identify what we mean by business etiquette, and understand why it is important in a business setting
- Explore email etiquette, and how we can get the best out of writing more simply without the use of business jargon
- Experience the importance of listening, and understand the effect of being distracted in the company of others
- Explore effective meeting management, to ensure you use your time productively
- Understand what might get in the way of other people's business etiquette, and plan how to support them
Course Contents
Module 1: What Exactly is Business Etiquette?
- Exploring what business etiquette means
- Understanding the importance in organizations
- Building awareness of professional standards
Module 2: Impact of the Words We Use
- How intention differs from interpretation
- Choosing words carefully in communication
Module 3: Email Etiquette
- Using email in a smarter way
- Avoiding business jargon
- Professional email writing
Module 4: The Power of Listening
- Why we listen
- Empathetic listening techniques
- Being present in conversations
Module 5: Exploring our Personal Impact
- Patsy Rodenburg's circles of energy
- Personal resilience and impact
- Achieving desired personal impact
Module 6: Effective Meeting Management
- Analyzing time spent in meetings
- Working smarter in meetings
- Ensuring productive use of time and resources
Module 7: Supporting Business Etiquette in Others
- Recognizing impact on others
- Providing supportive feedback
- Helping others improve their etiquette
Who Should Attend
- Team leaders, supervisors, and managers
- HR professionals
- Anyone involved in the management of people or organizations
- Business professionals at all levels
Prerequisites
None
Course Materials
Participants will receive course manual with presentation slides and reference materials.
Executive Coach & Organization Change Leader
Ashish Goyal
Executive Coach • ICF Accredited • Organization Change Expert
Ashish Goyal is an ICF Accredited Executive Coach with 25+ years of global experience across banking, technology, government, and product companies. Based in Auckland, with operations in Singapore, Mumbai, and Dubai, he specializes in leadership transitions, organizational change management (OCM), and career progression strategies.
His coaching philosophy integrates strategic business acumen with deep coaching expertise, enriched by his practice as an accredited Yoga teacher, mindfulness thinker, and Vipassana meditation practitioner. Ashish helps leaders address invisible forces—like institutionalization—that shape how they think, behave, aspire, and make decisions.
With an MBA from Chicago Booth School of Business and deep expertise from roles at HSBC, Citibank, ANZ, GE Capital, Tech Mahindra, FICO, and the NZ Ministry of Business & Innovation, Ashish creates sustainable leadership transformation by integrating mind, body, and spirit for authentic, long-term growth.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
info@mangates.com
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