Conflict Management
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together. As a team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term. Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be a highly effective professional and leader.
Jul-24, 2026
09:00 am to 05:00 pm EST (USA)
Virtual
1 Day
About this course
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together. As a team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term. Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be a highly effective professional and leader.
What you'll learn
- Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®)
- Role playing to practice techniques and new skills in a safe environment
- Proven best practices for approaching conflict management
- Practices for resolving conflict as a third party mediator
- Scientifically validated frameworks on effective communication in stressful situations
- Transferring your learning back to your work environment using job aids, templates and other resources
Course Contents
Module 1: Understanding Conflict
- Types and sources of workplace conflict
- Impact of conflict on team morale and performance
- Hidden vs. open conflict
Module 2: Conflict Management Styles
- Self-assessment using TKI®
- Understanding your conflict management style
- When to use different approaches
Module 3: Communication in Conflict
- Effective communication techniques
- Active listening skills
- Managing emotions in stressful situations
Module 4: Conflict Resolution Strategies
- Best practices for resolving conflicts
- Third-party mediation techniques
- Role play exercises
Module 5: Practical Application
- Simulations and case studies
- Applying frameworks to real scenarios
- Creating action plans
Who Should Attend
- Team members and leaders
- Managers and supervisors
- HR professionals
- Anyone interested in learning conflict management skills
Prerequisites
None
Course Materials
Participants will receive course manual, TKI® assessment tools, job aids, templates, and conflict resolution frameworks.
Executive Coach & Organization Change Leader
Ashish Goyal
Executive Coach • ICF Accredited • Organization Change Expert
Ashish Goyal is an ICF Accredited Executive Coach with 25+ years of global experience across banking, technology, government, and product companies. Based in Auckland, with operations in Singapore, Mumbai, and Dubai, he specializes in leadership transitions, organizational change management (OCM), and career progression strategies.
His coaching philosophy integrates strategic business acumen with deep coaching expertise, enriched by his practice as an accredited Yoga teacher, mindfulness thinker, and Vipassana meditation practitioner. Ashish helps leaders address invisible forces—like institutionalization—that shape how they think, behave, aspire, and make decisions.
With an MBA from Chicago Booth School of Business and deep expertise from roles at HSBC, Citibank, ANZ, GE Capital, Tech Mahindra, FICO, and the NZ Ministry of Business & Innovation, Ashish creates sustainable leadership transformation by integrating mind, body, and spirit for authentic, long-term growth.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
info@mangates.com
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