Workplace Diversity and Inclusion
This foundational DEI course helps you understand the importance of diversity, equity, and inclusion within workplace environments. You will explore inclusive communication, bias awareness, and practical ways to promote fairness and belonging in professional settings. The course simplifies key concepts and provides relatable examples to help you recognize behaviors, policies, and practices that contribute to an inclusive workplace culture. By the end, you will be equipped with tools to support respectful interactions, improve team cohesion, and foster a more equitable work environment.
May-29, 2026
09:00 am to 05:00 pm EST (USA)
Virtual
1 Day
About this course
This foundational DEI course helps you understand the importance of diversity, equity, and inclusion within workplace environments. You will explore inclusive communication, bias awareness, and practical ways to promote fairness and belonging in professional settings. The course simplifies key concepts and provides relatable examples to help you recognize behaviors, policies, and practices that contribute to an inclusive workplace culture. By the end, you will be equipped with tools to support respectful interactions, improve team cohesion, and foster a more equitable work environment.
What you'll learn
- Understand the foundations of DEI and its relevance in the workplace
- Recognize various forms of bias and how they influence workplace behavior
- Apply inclusive communication methods in professional settings
- Support equitable access to opportunities through informed actions
- Contribute to building a respectful and inclusive team culture
- Respond constructively to challenges, microaggressions, and difficult interactions
- Adopt ongoing practices that reinforce a more inclusive work environment
Course Contents
Module 1: Introduction to DEI in the Workplace
- Understanding diversity, equity, and inclusion
- The importance of DEI in workplace culture
- Common challenges and misconceptions
- Activity
Module 2: Bias Identification & Awareness
- Types of conscious and unconscious bias
- How bias influences decision-making
- Recognizing bias in daily interactions
- Activity
Module 3: Inclusive Communication Fundamentals
- Respectful language and communication habits
- Active listening and empathy-driven interaction
- Reducing communication barriers
- Activity
Module 4: Equity in Policies & Practices
- Understanding fairness vs. equality
- Creating equitable access to opportunities
- Addressing structural barriers
- Activity
Module 5: Building an Inclusive Team Culture
- Psychological safety and collaboration
- Encouraging diverse perspectives
- Team norms that support inclusion
- Activity
Module 6: DEI in Customer & Client Interactions
- Inclusive customer service behaviors
- Respecting diverse client needs
- Avoiding assumptions and stereotypes
- Activity
Module 7: Managing DEI Challenges
- Navigating sensitive conversations
- Addressing microaggressions
- Responding to non-inclusive behaviors
- Role Play
Module 8: Sustaining DEI Efforts
- Continuous improvement methods
- Accountability and leadership involvement
- Everyday inclusive habits
- Case Study
Who Should Attend
- Bank professionals and financial services employees
- HR teams
- All organizational staff
- Customer-facing professionals
- Team leaders and managers
Prerequisites
None
Course Materials
Participants will receive course manual, DEI toolkits, workplace scenarios, and inclusive communication guides.
Executive Coach & Organization Change Leader
Ashish Goyal
Executive Coach • ICF Accredited • Organization Change Expert
Ashish Goyal is an ICF Accredited Executive Coach with 25+ years of global experience across banking, technology, government, and product companies. Based in Auckland, with operations in Singapore, Mumbai, and Dubai, he specializes in leadership transitions, organizational change management (OCM), and career progression strategies.
His coaching philosophy integrates strategic business acumen with deep coaching expertise, enriched by his practice as an accredited Yoga teacher, mindfulness thinker, and Vipassana meditation practitioner. Ashish helps leaders address invisible forces—like institutionalization—that shape how they think, behave, aspire, and make decisions.
With an MBA from Chicago Booth School of Business and deep expertise from roles at HSBC, Citibank, ANZ, GE Capital, Tech Mahindra, FICO, and the NZ Ministry of Business & Innovation, Ashish creates sustainable leadership transformation by integrating mind, body, and spirit for authentic, long-term growth.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
info@mangates.com
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