Motivational Interviewing Skills for Professionals
This upgraded 1 Day MI workshop equips professionals across healthcare, social work, education, HR, and customer-facing roles with advanced motivational interviewing skills. Participants will learn to communicate with empathy, reduce resistance, foster engagement, and guide behavioral change. Through interactive role plays, case studies, and hands-on exercises, attendees will gain practical techniques to handle challenging conversations, strengthen rapport, and improve outcomes. The course emphasizes ethical influence, client-centered strategies, and measurable impact.
Online
Apr-15, 2026
Virtual
1 Day
About this course
This upgraded 1 Day MI workshop equips professionals across healthcare, social work, education, HR, and customer-facing roles with advanced motivational interviewing skills. Participants will learn to communicate with empathy, reduce resistance, foster engagement, and guide behavioral change. Through interactive role plays, case studies, and hands-on exercises, attendees will gain practical techniques to handle challenging conversations, strengthen rapport, and improve outcomes. The course emphasizes ethical influence, client-centered strategies, and measurable impact.
What you'll learn
- Apply MI techniques across healthcare, HR, education, social work, and customer service
- Build trust, rapport, and engagement with clients, employees, or students
- Recognize and respond to resistance effectively
- Guide behavior change ethically and sustainably
- Integrate MI into daily professional practice
- Develop a personal action plan to monitor and improve MI effectiveness
Course Contents
Module 1: Introduction to Motivational Interviewing
- Understand MI principles and collaborative communication
- Explore motivation and ambivalence in clients, employees, or students
- Recognize barriers to engagement
- Icebreaker Exercise
Module 2: Core MI Communication Techniques
- Master open-ended questions, affirmations, reflections, and summaries (OARS)
- Develop active listening and empathy
- Respond effectively to resistance
- Activity
Module 3: Understanding Motivation and Behavior Change
- Explore intrinsic vs extrinsic motivation
- Identify readiness for change across individuals and teams
- Align goals with values and desired outcomes
- Case Study
Module 4: Applying MI in Professional Contexts
- Adapt MI for healthcare, HR, social work, education, or sales
- Conduct effective coaching, feedback, or counseling conversations
- Guide individuals toward self-motivated decisions
- Role Play
Module 5: Overcoming Resistance and Objections
- Recognize and address reluctance constructively
- Reframe objections as engagement opportunities
- Maintain rapport and trust during difficult interactions
- Scenario Exercise
Module 6: Integrating MI into Daily Practice
- Incorporate MI into workflow and professional routines
- Collaborate effectively with multidisciplinary teams
- Use MI to enhance engagement, adherence, or performance
- Simulation Exercise
Module 7: Personal MI Action Plan
- Develop a step-by-step plan to apply MI skills professionally
- Set measurable goals and track outcomes
- Commit to continuous skill improvement
- Action Plan Presentation
Who Should Attend
- Healthcare and mental health professionals
- HR professionals, team leaders, and organizational managers
- Social workers and community service staff
- Educators, student counselors, and coaches
- Customer service and sales professionals
Prerequisites
None
Course Materials
Course manual with presentation slides and reference materials.
Strategic Growth Leader & Social Entrepreneur
Folisade Garden
Emotional Intelligence • Leadership Coaching • Professional Trainer
Folisade Garden is a seasoned social entrepreneur and CEO with a passion for building thriving ventures and developing exceptional leaders. As a strategic growth expert, she brings 10+ years of go-to-market strategy, business management, and operational excellence to her work.
Her success spans multiple industries, including e-commerce and CPG, where she successfully brought 3,000+ premium products to national and global markets. With deep expertise in recruiting, talent sourcing, and people management, Folisade has established herself as a trusted leadership coach specializing in transforming teams and individuals.
Beyond corporate training, Folisade is a prolific content creator, hosting a popular YouTube channel dedicated to wellness and neuroscience topics, and maintains a WordPress blog sharing insights on leadership and personal development.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
info@mangates.com
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