Customer Service Excellence
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Online
Oct-1, 2026
Virtual
1 Day
About this course
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
What you'll learn
- Adopt a confident, consistent approach that ensures great service
- Apply best practice communication techniques to connect with your customers
- Choose and apply techniques that create customer loyalty and exceed expectations
- Respond positively and constructively to customer problems
Course Contents
Assessing your attitude to customer service
- Self-reflection on customer service mindset
- Understanding customer expectations
Practicing verbal and vocal skills
- Tone of voice
- Clarity in communication
- Active listening
Handling customer complaints and difficult situations
- De-escalation techniques
- Problem-solving approaches
- Maintaining composure
Demonstrating empathy and building rapport
- Understanding customer emotions
- Building trust
- Creating positive connections
Defining the Golden Rules for Success
- Best practices in customer service
- Creating memorable experiences
- Continuous improvement
Who Should Attend
- Customer service representatives
- Sales professionals
- Front-line staff
- Anyone interacting with customers
- No formal prerequisites required
Prerequisites
None
Course Materials
Participants will receive course manual and reference materials.
Strategic Growth Leader & Social Entrepreneur
Folisade Garden
Emotional Intelligence • Leadership Coaching • Professional Trainer
Folisade Garden is a seasoned social entrepreneur and CEO with a passion for building thriving ventures and developing exceptional leaders. As a strategic growth expert, she brings 10+ years of go-to-market strategy, business management, and operational excellence to her work.
Her success spans multiple industries, including e-commerce and CPG, where she successfully brought 3,000+ premium products to national and global markets. With deep expertise in recruiting, talent sourcing, and people management, Folisade has established herself as a trusted leadership coach specializing in transforming teams and individuals.
Beyond corporate training, Folisade is a prolific content creator, hosting a popular YouTube channel dedicated to wellness and neuroscience topics, and maintains a WordPress blog sharing insights on leadership and personal development.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
info@mangates.com
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