Managing Performance
Anyone in a position of managing or leading others will benefit from this managing performance training. This training is designed to help you manage the performance of your workforce through common sense techniques that focus on the effective use of communication and goal setting to improve productivity and increase morale and motivation. The session focuses on the skills required to effectively cooperate with team members, develop their skills and ensure they feel incentivized to succeed.
Mar-20, 2026
09:00 am to 05:00 pm EST (USA)
Virtual
1 Day
About this course
Anyone in a position of managing or leading others will benefit from this managing performance training. This training is designed to help you manage the performance of your workforce through common sense techniques that focus on the effective use of communication and goal setting to improve productivity and increase morale and motivation. The session focuses on the skills required to effectively cooperate with team members, develop their skills and ensure they feel incentivized to succeed.
What you'll learn
- Manage performance by setting clearly aligned goals that are documented
- Identify causes of poor performance whilst working with employees to improve and develop
- Recognize and communicate success, focusing on behaviour and result
- Cooperate with employees in order to increase productivity, morale and motivation
Course Contents
Module 1: The Importance of Managing Performance
- Establishing the key elements to a managing performance approach
- Why this is important and the benefits it can have for a manager
Module 2: Making Performance Management Work
- Changing current perceptions to performance management
- Highlighting the key factors that will help make it a success for managers
Module 3: Setting Goals
- Identifying what makes goal setting work
- How it underpins the entire managing performance process
- Linking goal setting to record keeping for effective processes
Module 4: Reasons for Poor Performance
- Highlighting the underlying factors behind poor performance
- Understanding individual mindsets and behaviors
Module 5: Helping Poor Performers
- Focusing on behaviour and results
- Translating attitude to observed behaviours
- Creating improvement opportunities
Module 6: Developing Average Performers
- Knowing values and motivators
- What drives performers
- How to get the best out of their performance
Module 7: Guiding High Performers
- Establishing boundaries
- Creating opportunities
- Giving feedback and knowing when to praise
Module 8: Managing Conflict and Discipline
- Resolving conflict issues
- Embracing the opportunity disagreement can provide
- Key components of discipline and implementation
Module 9: The DESC Model
- Provision of a communication model
- Structuring conversations around performance issues
Module 10: Performance Conversations
- Practical activity and theoretical set-up
- Practicing the skills of effective performance communication
Who Should Attend
- Managers and team leaders
- HR professionals
- Anyone interested in learning managing skills
- Supervisors and coordinators
Prerequisites
None
Course Materials
Participants will receive course manual, performance management templates, and workplace scenarios.
Executive Coach & Organization Change Leader
Ashish Goyal
Executive Coach • ICF Accredited • Organization Change Expert
Ashish Goyal is an ICF Accredited Executive Coach with 25+ years of global experience across banking, technology, government, and product companies. Based in Auckland, with operations in Singapore, Mumbai, and Dubai, he specializes in leadership transitions, organizational change management (OCM), and career progression strategies.
His coaching philosophy integrates strategic business acumen with deep coaching expertise, enriched by his practice as an accredited Yoga teacher, mindfulness thinker, and Vipassana meditation practitioner. Ashish helps leaders address invisible forces—like institutionalization—that shape how they think, behave, aspire, and make decisions.
With an MBA from Chicago Booth School of Business and deep expertise from roles at HSBC, Citibank, ANZ, GE Capital, Tech Mahindra, FICO, and the NZ Ministry of Business & Innovation, Ashish creates sustainable leadership transformation by integrating mind, body, and spirit for authentic, long-term growth.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
info@mangates.com
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Ready to Get Started?
Take the next step in your professional development journey with this comprehensive training program.